·         I forgot my username and/or password.  How do I reset them?  Click the LOGIN button on the right side of the home page of the Next Level Exchange Website.  A black box will pop up in the center of the screen.  Below the LOGIN button, click either:

Forgot your password?  : A message will appear prompting you to enter the email address for your account.  A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Forgot your username?  : A message will appear prompting you to enter the e-mail address associated with your User account.  Your username will be e-mailed to the e-mail address on file.

·         One of the users on our account has left the company.  I want to change their password and/or email address.  Can I do that myself?  The answer is, YES!  Log into the account you want to change.  Hover over the Membership dropdown and select My Account Details.  Three icons will pop up on your screen: My Account Information, Billing Information and Billing History.  Select My Account Information and fix the account information you wish to change.  Make sure to hit the Save button to change your details.  Don’t forget to write down your new login information so you don’t forget your updated change!  

·         How do I add additional users to my account? Each subscription to Next Level Exchange comes with two (2) usernames and passwords that can be used interchangeably within an office.  If your account requires additional usernames and passwords we offer them in bulk of five (5) usernames and passwords for an additional $15.00/per month added to your selected subscription rate.  Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to add additional sets of five (5) users and we will contact you to set up the accounts.  Please note: If you add users to your account, you must keep those additional users for a minimum of six months.

Example: NLE Premium Subscription and five (5) additional usernames and passwords: $129 + $15 = $144 per month (for 7 total usernames and passwords).

·         How do I change my credit card information? Please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request a credit card authorization form to be sent to you via email OR call the Next Level Exchange office at 214.556.8000 and we can take your updated information over the phone.

·         I’m new to the Exchange; where is the best place for me to start?   Send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and schedule a 20 minute tour of Next Level Exchange.  Your complementary tour will be customized to your organization assuring that you are utilizing the program to the best of your ability while in trial or membership.  

·         How do I view the Facilitation Guides for the NLE TV Episodes?  Facilitation Guides are available for every NLE TV episode.  To view the Facilitation Guide PDF, look below the actual episode, under Supplemental Materials.  Click the link titled Download Facilitation Guide for the specific NLE TV Episode. 

·         How do I create a Meeting Series from the content on the Exchange? On the top toolbar, hover over NLE TV.  This will give a dropdown menu; click on Curriculum Guides from that dropdown.  There are four syllabi to review:  1) New Hires, 2) Life Cycle of Recruitment Process, 3) In-Depth Recruitment Focus and 4) In-Depth Client Development Focus.  For each syllabi, click on Learn More to view the Meeting Series with twelve (12) separate sessions that can be implemented as frequently as desired.

·         How do I get a new hire started on the Foundation Training Program?  To review the run times and content of each of the twenty (20) Foundation Training Modules, hover over FOUNDATION TRAINING on the top toolbar.  This will give a dropdown menu; click on Complete Module Listing to review.  Modules can be watched in sequential order, or in whatever order best suits the role of the new associate.  For assistance in further customization of your new hire on-boarding process, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . 

·         How do I receive the Owner’s Facilitation Guides for the Foundation Training Program? If you are in a 2-week trial, you will not receive the Owner’s Facilitation Guides until you have converted to a Premium Subscription.  The 500+ page Owner’s Facilitation Guides contain an overview of the content in each Module, suggested exercises for each Module, the Quizzes for each Chapter, and each Module Workbook with answers.  Once you are a Premium Subscriber, the Owner’s Facilitation Guides will be emailed to the individual that set up your firm’s account.  To request another copy of the Owner’s Facilitation Guides, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . 

·         The videos are slow to load, are getting stuck, or aren’t loading – what should I do?  

Videos not loading:  If you experience issues with the videos not loading, the first step would be to restart your computer and browser, then login again. If video loading problems continue to persist, try accessing our site from another computer device on a different network, such as your home connection or another office.  If videos play on the second system, then the issue is with first computer.  Since the problem is identified to be with the first computer, seek technical support directly from your IT support staff directly. 

See our self-help technical support page for more information. For further assistance, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 214.556.8002.

Videos loading slow: To view video content with best results on our website, you will need to have a minimum Internet connection of 768kbs Cable, DSL or Fiber.  Other situations can cause video problems such as, too many people sharing your Internet connection, your office technology provider or IT department blocking access, having too many programs open at the same time, or an intermittent Internet connection issue.  Please close all programs and resources using your Internet connection for optimum results.  Again, restarting your computer is the first step in troubleshooting Internet connection issues.

See our self-help technical support page for more information. For further assistance, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 214.556.8002.